🔁 Return Period
- Returns or exchanges must be made within [7 / 14 / 30] days of purchase (in-store) or delivery (online orders).
- Items returned after the return window may not be accepted.
✅ Eligible Items
- Items must be unworn, unwashed, and in original condition with all tags attached.
- Shoes must be returned in original packaging (e.g., shoebox).
- A receipt or proof of purchase is required for all returns or exchanges.
❌ Non-Returnable Items
The following items are final sale and cannot be returned or exchanged:
- Sale & clearance items
- Lingerie, bodysuits, swimwear
- Jewelry & accessories
- Gift cards
- Items marked as “non-returnable” at the time of purchase
💳 Refund Method
- Refunds will be issued to the original form of payment.
- For purchases made with gift cards or store credit, refunds will be reissued as store credit.
- Please allow 3–7 business days for your refund to be processed after we receive your return.
🔄 Exchanges
- We offer free size or color exchanges for the same item, subject to availability.
- If you wish to exchange for a different item, a return must be processed first, and a new order placed.
📦 Online Returns (if applicable)
- To start a return, please email [yourshop@email.com] with your order number and reason for return.
- Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.
- We recommend using a trackable shipping method—we are not responsible for lost or delayed return parcels.
⚠️ Defective or Incorrect Items
- If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order.
- We will arrange for a replacement or full refund, including any shipping costs.
🛍️ In-Store Returns
- In-store purchases must be returned to the store they were bought from.
- Refunds or exchanges are processed on the spot, subject to policy and item inspection.